LEGAL

Terms & Conditions

The agreement between you and DAK when you order from this website.
Read it once, keep a copy if you like.

These terms apply to all purchases made via dakcoffeeroasters.com. DAK operates two legal entities.

DAK COFFEE ROASTERS BV covers the online shop, roastery and wholesale: Nieuwendammerdijk 526M-3, 1023 BX Amsterdam, KvK 92174973, VAT NL865917292B01. Online orders placed via dakcoffeeroasters.com are sold by this entity.

DAK SHOWROOM BV covers the showroom, retail and hospitality at Bellamyplein: Bellamyplein 16H, 1053 AS Amsterdam, KvK 94853479, VAT NL866914134B01.

References to “we”, “us” and “DAK” mean DAK COFFEE ROASTERS BV unless otherwise stated. “Customer” means the person with whom DAK has entered into an agreement. “Consumer” means a customer who is an individual acting for private purposes.

A contract of sale is formed once we send you an order confirmation email. We reserve the right to refuse or cancel an order, for example if a product is mispriced, out of stock, or if we suspect fraud, and will refund any payment taken in full.

Prices are listed in Euros (and Canadian Dollars where indicated) and include applicable Dutch VAT. Shipping costs are added at checkout. Payment is taken in full at the time of order via the methods shown at checkout. For subscriptions, the saved payment method is charged on each dispatch day.

Late payment: where payment terms have been agreed, we may charge interest of 1% per month (partial months counted as full months) from the day the customer is in default, plus reasonable extrajudicial collection costs.

Delivery is governed by our Shipping and Delivery page, which forms part of these terms. We ship exclusively with DHL and GLS. Risk of loss passes to you on delivery to the address you provided. If a parcel is returned to us as undeliverable, we will contact you and re-send at cost.

Any delivery period stated is indicative. Exceeding it does not give a right to dissolution or compensation unless we have expressly agreed otherwise in writing.

Under EU consumer law, a consumer has a 14-day cooling-off period on most online purchases. The cooling-off period starts the day after delivery of the last item in the order.

Withdrawal does NOT apply to: perishable goods (coffee, tea, food); products specially tailored or adapted for the consumer; hygiene products (underwear, swimwear); sealed data carriers once unsealed; transport tickets and catering; magazines and newspapers; urgent repairs the consumer has commissioned.

To withdraw, email info@dakcoffeeroasters.com (using the withdrawal form on the site if you wish). Return the product within 14 days of notification. See our Returns page for the practical process.

DAK is only liable for damage caused by intent or gross negligence. Liability is limited to direct damages and capped at the invoice amount of the order in question.

DAK is not liable for indirect or consequential damages (lost profit, lost savings, damage to third parties).

Every right of the customer to compensation expires 12 months after the event from which the liability arises, subject to article 6:89 of the Dutch Civil Code.

These terms are governed by Dutch law. Disputes will be resolved by the Dutch courts in the district where DAK is established, unless mandatory consumer protection law gives you the right to bring it before the courts of your own country of residence.

Exchanges are accepted within 7 days of purchase, on presentation of the original invoice, with the product in its original packaging and unused.

Coffee, food items, discounted items and custom or specially adapted articles cannot be exchanged.

DAK is not liable for failure to perform when prevented by circumstances outside our control. This includes (but is not limited to) civil unrest, natural disasters, supplier defaults, power, internet or telecoms failures, strikes, government measures, transport disruption, severe weather and work stoppages.

If a force majeure situation lasts at least 30 calendar days, either party may dissolve the agreement in writing, in whole or in part.

DAK remains the owner of all delivered products until the customer has fully paid all sums due. Until then, products may not be pledged, sold or otherwise encumbered.

If the customer is in default, DAK is entitled to recover the unpaid products. Costs of collection or return are at the customer’s expense.

For suppliers and vendors invoicing DAK, please use the entity that matches the delivery or service. We operate two legal entities. Do not invoice DAK COFFEE ROASTERS HOLDING BV.

Showroom (retail, events, hospitality at Bellamyplein). DAK SHOWROOM BV, Bellamyplein 16H, 1053 AS Amsterdam. KvK 94853479. VAT NL866914134B01. Send invoices to dak.showroom.e8dk8b@inkoop.mijnwefact.nl with CC to showroom@dakcoffeeroasters.com.

Roastery (production, online shop, wholesale). DAK COFFEE ROASTERS BV, Nieuwendammerdijk 526M-3, 1023 BX Amsterdam. KvK 92174973. VAT NL865917292B01. Send invoices to dak.coffee.roasters.wb4dx2@inkoop.mijnwefact.nl with CC to info@dakcoffeeroasters.com.

Your email should note whether the invoice is paid, to be paid, or unpaid, with a short explanation. For combined purchases covering both entities, please send two separate invoices where possible. If a single invoice is unavoidable, include a clear breakdown of which amounts belong to the showroom and which to the roastery.