LEGAL

Returns & Refunds

What you can return, what you can’t, and how to make it right when something goes wrong.

Because coffee is a fresh, perishable food product, we don’t accept returns on opened bags. We’re happy to replace or refund any bag that arrived damaged, was incorrectly shipped, or has a genuine quality issue.

Because coffee is a fresh, perishable food product, we don’t accept returns on opened bags. We’re happy to replace or refund any bag that arrived damaged, was incorrectly shipped, or has a genuine quality issue.

Unused, unopened merchandise and brewing equipment can be returned within 14 days of delivery for a full refund. Items must be in their original packaging and in resaleable condition.

Return shipping is at the buyer’s cost unless the item was faulty or wrongly sent. We refund to the original payment method within 5 working days of receiving the return.

Write to support@dakcoffeeroasters.com with your order number and the reason for return. We’ll send you a return form and the correct return address within one working day.

Please don’t ship a return without contacting us first. Unannounced packages can’t always be processed promptly.

If your order arrived damaged, please photograph the parcel and contents before unpacking further, and email us within 7 days of delivery. We’ll replace damaged items at our cost or refund in full, whichever you prefer.

You can pause, skip or cancel a subscription at any time from your account page. We don’t refund shipments that have already roasted and dispatched, but we’re happy to make it right if there’s a quality or fulfilment issue.