POLICIES

Shipping & Delivery

Where we ship, what it costs, and when to expect your coffee.

We roast and dispatch orders on Wednesday and Thursday mornings (CET). This is the freshest your coffee can possibly arrive.

Orders placed before 10:00 CET on a dispatch day usually go out the same day. Orders placed after that, or on a non-dispatch day, ship on the next available dispatch morning. We aim to respond to email within 48 business hours.

Live carrier rates are calculated at checkout. We ship exclusively with DHL and GLS. GLS is our default within the European Union where available; DHL Express is used for select EU destinations where GLS does not deliver, for non-EU European countries, and for worldwide deliveries.

Europe orders typically arrive within 1 to 3 business days after dispatch. World orders by standard service can take up to 20 days after dispatch. DHL Express worldwide arrives in 3 to 6 business days.

You’ll receive a confirmation email the moment you place your order, and a second email with tracking the moment it leaves us. If you haven’t had the dispatch email by Friday of your order week, please write to support@dakcoffeeroasters.com. We respond within 48 business hours.

Orders shipped outside the EU may attract customs duties, import VAT and carrier brokerage fees collected by the destination country. International shipping rates cover shipping charges only. Duties and taxes are not included at checkout and must be paid by the recipient upon delivery.

Customs policies vary widely from country to country. When customs clearance procedures are required, they can cause delays beyond our delivery estimates. We declare the full purchase price on every parcel and cannot mark shipments as gifts or under-declare value.

Free local pickup is available at the DAK Showroom (Bellamyplein 16H, Amsterdam) Wed to Sun, 10:00 to 17:00. Select “Pickup” at checkout. We’ll email you when your order is ready, usually the next dispatch day.

GLS: our default carrier for orders inside the European Union, where available.

DHL Express: used for EU destinations where GLS does not deliver well or charges high rates, for all non-EU European countries, and for worldwide deliveries.

We do not use any other carriers. If you have a strong preference between DHL and GLS, mention it in your order notes and we will try to accommodate.

We strongly recommend shipping to a home address rather than a hotel, Airbnb, office or other temporary location. Delivery times are indicative and delays do happen. If you cannot pick up a parcel sent to a temporary address, it is at your own risk and neither DAK nor the carrier is responsible.

If a parcel is lost in transit, we reship only to the original address provided, or to a different address with the same shipping cost. We are happy to help find a solution. Please contact support@dakcoffeeroasters.com.retention is required by law.

We respond to email within 48 business hours. We do not accept aggressive or impolite communication.